Do What You Say You’re Going to Do

I had just replied to about 30 emails. The correspondence fell into the general ratio of 80% good and 20% were more “opportunities for improvement.”
Here is the deal – in most cases, the “good” dialogue was all about people doing what they said, reporting on how they had completed their commitment, or my follow-up to people as promised (doing what I said).
That’s great.
The less than favorable exchanges were people not doing what they said they would do…including me! Or, re-negotiating previous promises.
Additionally, the “not doing what you say” emails took more time, were less productive, etc.
So, I learned (or re-learned) a very simple metric for success.
The more often you do what you say you’re going to do, the better. It’s that simple.
Make sense?