Members
What We Do
Membership Dues Review
Analyze your dues structure to ensure it is easy to understand, fair, and future-proof.
Member Value & Needs Assessment
Assess new and existing benefits to enhance member value.
Member Educational Needs Assessment
Increase engagement with high-value professional development.
Measure and Track Member Satisfaction
Identify and prioritize the areas that have the most impact on member retention.
Member Satisfaction Survey
Recommended Annually
- Program Cost
- Staff Resources
- Program Length
- Member Impact
- Revenue Impact
The Importance
- Track member satisfaction
- Measure member loyalty
- Find opportunities for improvement
- Identify ways to improve retention
- Determine what benefits matter most (and least)
- Collect valuable member feedback
The Approach
- 1:1 interviews with members
- Online surveys using interview results for members to complete
- Expert data analysis and interpretation
The Value
- Collect detailed survey results
- Understand differences in the results data by demographic segments
- Receive recommendations for improving member satisfaction and increasing retention
Ensure the Stability of Your Dues Revenue
Ensure your dues structure is fair, understandable, and future-proof.
Membership Dues Review
Recommended Annually
- Program Cost
- Staff Resources
- Program Length
- Member Impact
- Revenue Impact
The Importance
- Update membership dues in a holistic and comprehensive manner
- Ensure dues levels and structure are equitable and reduce potential liabilities
- Future-proof your dues so you don’t have to revisit them annually
The Approach
- Analyze past three years of dues and non-dues spending
- Benchmark competitive or analogous associations
- Create three dues scenarios
The Value
- New dues structure
- Dues revenue projections for the coming year
- Recommendations for implementing new structure
Enhance Member Value and Retention
Ensure you are providing the most important benefits to your members.
Member Value & Needs Assessment
Recommended Every Three Years
- Program Cost
- Staff Resources
- Program Length
- Member Impact
- Revenue Impact
The Importance
- Assess the levels at which you are meeting current member needs
- Identify ways to provide greater value to your members
- Enhance member benefits and services to boost engagement and retention rates
The Approach
- 1:1 in-depth interviews with members
- Create online survey using interview results for all members to complete
- Competitor analysis to identify opportunities to provide greater value to members
The Value
- Detailed results of the survey
- Identification of differences in results by various demographic segments
- Recommendations for improving member value
- Guidance on which benefits and services to stop and start
Provide Valuable Professional Development
Ensure you are providing the most important education and professional development to your members.
Member Educational Needs Assessment
Recommended Every Three Years
- Program Cost
- Staff Resources
- Program Length
- Member Impact
- Revenue Impact
The Importance
- Assess the levels at which you are meeting current member educational needs
- Identify any unmet educational or professional development needs of your members
- Enhance your educational offerings to boost engagement and retention rates
The Approach
- 1:1 in-depth interviews with members
- Create online survey using interview results for all members to complete
- Perform a competitive analysis to identify opportunities to provide greater value to members
The Value
- Detailed results of the survey
- Analysis of gaps and opportunities by various demographic segments
- Recommendations for improving educational offerings
- Guidance on which educational opportunities to stop and start
Ready to Level Up?
Contact
803 W Broad St, Ste 730, Falls Church, VA 22046
info@bigredm.com
(571) 814-3443