The Easiest Way to Grow Your Member Base

Membership Programs
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Members

What We Do

Member Satisfaction Survey

Valuable data to inform your recruiting, engagement, and retention strategies.

Membership Dues Review

Analyze your dues structure to ensure it is easy to understand, fair, and future-proof.

Member Value & Needs Assessment

Assess new and existing benefits to enhance member value.

Member Educational Needs Assessment

Increase engagement with high-value professional development.

Measure and Track Member Satisfaction

Identify and prioritize the areas that have the most impact on member retention.

Member Feedback Surveys

Member Satisfaction Survey

Recommended Annually

  • Program Cost
  • Staff Resources
  • Program Length
  • Member Impact
  • Revenue Impact
The Importance
  • Track member satisfaction
  • Measure member loyalty
  • Find opportunities for improvement
  • Identify ways to improve retention
  • Determine what benefits matter most (and least)
  • Collect valuable member feedback
The Approach
  • 1:1 interviews with members
  • Online surveys using interview results for members to complete
  • Expert data analysis and interpretation
The Value
  • Collect detailed survey results
  • Understand differences in the results data by demographic segments
  • Receive recommendations for improving member satisfaction and increasing retention

Ensure the Stability of Your Dues Revenue

Ensure your dues structure is fair, understandable, and future-proof.

Member Feedback Surveys

Membership Dues Review

Recommended Annually

  • Program Cost
  • Staff Resources
  • Program Length
  • Member Impact
  • Revenue Impact
The Importance
  • Update membership dues in a holistic and comprehensive manner
  • Ensure dues levels and structure are equitable and reduce potential liabilities
  • Future-proof your dues so you don’t have to revisit them annually
The Approach
  • Analyze past three years of dues and non-dues spending
  • Benchmark competitive or analogous associations
  • Create three dues scenarios
The Value
  • New dues structure
  • Dues revenue projections for the coming year
  • Recommendations for implementing new structure

Enhance Member Value and Retention

Ensure you are providing the most important benefits to your members.

Member Value and Needs Assessment

Member Value & Needs Assessment

Recommended Every Three Years

  • Program Cost
  • Staff Resources
  • Program Length
  • Member Impact
  • Revenue Impact
The Importance
  • Assess the levels at which you are meeting current member needs
  • Identify ways to provide greater value to your members
  • Enhance member benefits and services to boost engagement and retention rates
The Approach
  • 1:1 in-depth interviews with members
  • Create online survey using interview results for all members to complete
  • Competitor analysis to identify opportunities to provide greater value to members
The Value
  • Detailed results of the survey
  • Identification of differences in results by various demographic segments
  • Recommendations for improving member value
  • Guidance on which benefits and services to stop and start

Provide Valuable Professional Development

Ensure you are providing the most important education and professional development to your members.

Member Educational Needs Assessment

Member Educational Needs Assessment

Recommended Every Three Years

  • Program Cost
  • Staff Resources
  • Program Length
  • Member Impact
  • Revenue Impact
The Importance
  • Assess the levels at which you are meeting current member educational needs
  • Identify any unmet educational or professional development needs of your members
  • Enhance your educational offerings to boost engagement and retention rates
The Approach
  • 1:1 in-depth interviews with members
  • Create online survey using interview results for all members to complete
  • Perform a competitive analysis to identify opportunities to provide greater value to members
The Value
  • Detailed results of the survey
  • Analysis of gaps and opportunities by various demographic segments
  • Recommendations for improving educational offerings
  • Guidance on which educational opportunities to stop and start

Ready to Level Up?

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Contact

803 W. Broad Street, Suite 730, Falls Church, VA 22046

info@bigredm.com

(571) 814-3443